Double circle ring of diamond pendant with chain

Introducing our exquisite rose gold necklace, featuring a beautifully crafted heart pendant. This elegant piece is designed to add a touch of sophistication and charm to any outfit. Made with high-quality materials.

Length-23

Breadth-2

Made of Copper/Brass Metals which are nickel-free.
18K dark gold plating with micron polish.

ANTI TARNISH, WATER PROOF & RUST PROOF

1. Returns and Exchanges

• We want you to be completely satisfied with your purchase arisaa. If for any reason you're not happy with your order, we offer hassle-free returns and exchanges within 7 days of receiving your order.

2. Eligibility for Returns and Exchanges

• To be eligible for a return or exchange, the following conditions must be met:
• The item must be in unused, unworn, and original condition, with all tags and packaging intact.
• Personalized or custom-made items are not eligible for returns or exchanges unless they are defective or damaged upon arrival.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

• Contact Us: Reach out to our customer service team at thea.arkina@gmail.com within 7 days of receiving your order. Please provide your order number and a detailed reason for the return or exchange request.
• Approval: Our customer service team will review your request and provide you with a Return Authorization (RA) number and further instructions.

4. Return Process

• Securely package the item(s) you wish to return, along with the original packing slip and the RA number.
• Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure safe delivery.
• Once we receive and inspect the returned item(s), we will process your refund, exchange, or store credit as per your request.

5. Refunds

• Refunds will be issued to the original payment method used for the purchase. The refund would be processed between 7 to 10 days.
• Shipping fees and any applicable charges are non-refundable unless the return is due to our error or a defective product.

6. Exchanges

• If you're exchanging an item for a different size, color, or design, please indicate the new item details in your return package or during your communication with our customer service team.
• If the requested exchange item is not available, we will process a refund or offer you a store credit.

7. Defective or Damaged Items

• In the rare event that you receive a defective or damaged item, please contact our customer service team immediately. We will provide instructions for returning the item, and we will replace it or provide a full refund.

8. Contact Us

If you have any questions or concerns regarding our Return Policy, please contact our customer service team at thea.arkina@gmail.com

Welcome to ARISAA We're thrilled to have you shop with us for exquisite jewelry pieces. Our goal is to provide you with a seamless shopping experience, including clear information about our shipping process. Please take a moment to review our shipping policy below:

1. Processing Time:

• Orders are typically processed within 2 business days after payment confirmation.
• During peak seasons or promotions, processing times may be extended. We'll always keep you informed about any delays.

2. Shipping Methods and Delivery Time:

• We offer various shipping methods, including standard and express options.
• Estimated delivery times are as follows:
• Standard: 5 to 7 business days
• Express: 3 to 5 business days

3. Shipping Rates:

• Shipping costs are calculated based on the chosen shipping method, delivery destination, and order value.
• You can view the exact shipping cost during the checkout process before confirming your order.

4. Order Tracking:

• Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's journey.

5. International Shipping:

• We offer international shipping to most countries. Please note that customs and import duties may apply upon delivery.
• It's your responsibility to be aware of and cover any additional fees associated with customs clearance in your country.

6. Address Accuracy:

• Please ensure that your shipping address is accurate and complete before finalizing your order. We won't be responsible for any delivery issues arising from incorrect or incomplete addresses.

7. Undeliverable Packages:

• If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange for reshipment. Additional shipping charges may apply.

8. Lost or Damaged Packages:

• In the rare event that your package is lost or damaged during transit, please reach out to our customer support within 5 days of the estimated delivery date.
• We will work with the shipping carrier to investigate the issue and provide a suitable resolution.

9. Order Changes and Cancellations:

• If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has been shipped, changes may not be possible.

10. Holidays and Weekends:

• Please note that our shipping operations are closed on weekends and major holidays. Orders placed during these times will be processed on the next business day.

We're committed to ensuring that your jewelry reaches you in a timely and secure manner. If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at thea.arkina@gmail.com

Thank you for choosing ARISAA for your jewelry shopping needs!