Return Policy
- Returns and Exchanges
- We want you to be completely satisfied with your purchase arisaa. If for any reason you're not happy with your order, we offer hassle-free returns and exchanges within 7 days of receiving your order.
- Eligibility for Returns and Exchanges
- To be eligible for a return or exchange, the following conditions must be met:
- The item must be in unused, unworn, and original condition, with all tags and packaging intact.
- Personalized or custom-made items are not eligible for returns or exchanges unless they are defective or damaged upon arrival.
- How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Reach out to our customer service team at thea.arkina@gmail.com within 7 days of receiving your order. Please provide your order number and a detailed reason for the return or exchange request.
- Approval: Our customer service team will review your request and provide you with a Return Authorization (RA) number and further instructions.
- Return Process
- Securely package the item(s) you wish to return, along with the original packing slip and the RA number.
- Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure safe delivery.
- Once we receive and inspect the returned item(s), we will process your refund, exchange, or store credit as per your request.
- Refunds
- Refunds will be issued to the original payment method used for the purchase. The refund would be processed between 7 to 10 days.
- Shipping fees and any applicable charges are non-refundable unless the return is due to our error or a defective product.
- Exchanges
- If you're exchanging an item for a different size, color, or design, please indicate the new item details in your return package or during your communication with our customer service team.
- If the requested exchange item is not available, we will process a refund or offer you a store credit.
- Defective or Damaged Items
- In the rare event that you receive a defective or damaged item, please contact our customer service team immediately. We will provide instructions for returning the item, and we will replace it or provide a full refund.
- Contact Us
If you have any questions or concerns regarding our Return Policy, please contact our customer service team at thea.arkina@gmail.com